Returns & Exchanges

At Ecostore, we want you to love your sustainable beauty routine, which is why we offer a 30-day window for returns on all products that do not meet your expectations. To maintain our hygiene standards, we kindly ask that items remain in their original packaging and are minimally used.

Return Process

• 1.
  Initiate Your Request

  Log into your Ecostore account and visit the 'Order History' section to select the items you wish to return and receive a unique RMA number.

• 2.
  Prepare the Package

  Securely pack the beauty products in their original eco-friendly boxes, ensuring all lids are tightly sealed to prevent leakage during transit.

• 3.
  Apply Shipping Label

  Affix the prepaid carbon-neutral shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.