Frequently Asked Questions
Everything you need to know about our sustainable beauty essentials.
Are your products truly 100% natural?
Yes, every product at Ecostore is formulated with plant-based ingredients and is free from synthetic fragrances, parabens, and sulfates.
Do you test on animals?
Absolutely not. Ecostore is proud to be 100% cruelty-free and Leaping Bunny certified. We do not test on animals at any stage of production.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy?
We want you to love your skin. If you are not satisfied, you can return your items within 30 days of purchase for a full refund or store credit.
Is your packaging recyclable?
Sustainability is our core mission. We use glass jars, bamboo lids, and compostable mailers to minimize our environmental footprint.
Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking link to monitor your package's journey to your doorstep.